Home Industry News The Problem with Muzak
IMAGINE YOU ARE IN AN AIRPORT, and you have forgotten to eat lunch. It’s a mistake you will pay for with a dull, expensive dinner. Hungry, meandering, you happen upon one of those iPads that line every other table, a machine that allows you to order without talking to other humans—a circumstance provided by capitalism’s boundless quest to cash in on convenience. Of course, this doesn’t make your experience any easier: within minutes, an employee scrambles over to assist you with the device, which keeps freezing when you choose the “bowls” tab. “Can I just tell you my order?” you ask, half-laughing, thoroughly hoping for a moment of commiserating solidarity over this disruptor™ fail. Instead she grabs the thing and helps you finalize your purchase. This person hates her job, but she’s lucky that, for the moment, she still has it.
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